UI/UX Manager — Enterprise Product Experience
IT Corporation — Global / Hybrid — Full-time
Purpose: Lead a multidisciplinary team to deliver accessible, measurable, and scalable product experiences across web and mobile in a global enterprise (>10,000 employees). Own design strategy, execution quality, and design operations in tight partnership with Product, Engineering, Data, and Compliance.
What you will achieve (6–12 months)
- Design impact: Ship 2–3 initiatives with measurable outcomes (e.g., +10–15% task success, –20% critical errors, +5–8 pts CSAT/NPS).
- Design System: Consolidate tokens/components; >90% adoption in target squads; accessibility‑ready primitives (WCAG 2.2 AA+).
- Research rigor: Establish mixed‑methods cadence and ResearchOps (panels, consent, repository) with quarterly insights reports.
- Experimentation & Analytics: Define North‑Star/input metrics; run A/B & MAB tests with guardrails; publish experiment playbook.
- DesignOps: Implement intake → prioritization → reviews → design QA; improve time‑to‑spec by 20–30%.
- Org & talent: Hire/level team to ~10; implement ladders, critique culture, and mentoring program.
Responsibilities
Leadership & Stakeholder Management
- Lead and coach a team of ~10 across product design, research, content, and design ops.
- Own portfolio roadmap with Product & Engineering; align on OKRs, investments, and trade‑offs.
- Influence VP/SVP/C‑suite with evidence‑based storytelling and clear decision logs.
Design Excellence
- Own end‑to‑end product design: IA, interaction, visual/UI, content design, prototyping (lo‑fi → hi‑fi), motion.
- Maintain a multi‑brand, multi‑platform Design System (tokens, components, guidelines, linting).
- Enforce accessibility (WCAG 2.2 AA+) and inclusive design; conduct audits and drive remediations.
Research & Insights
- Run mixed‑methods research (generative & evaluative), including Quant UX (SUS/SEQ, sampling, confidence intervals, power analysis).
- Establish ResearchOps (panels, consent/ethics, templates, repository) and partner with Data (Amplitude/Mixpanel/GA4).
DesignOps & Delivery
- Implement intake → prioritization → sprint rituals → design QA integrated with SDLC (Jira/Linear).
- Create spec standards (measurable acceptance criteria) and design‑to‑code workflows (Figma variables/tokens → Storybook/CI/CD).
Governance, Risk & Compliance
- Embed privacy‑by‑design; partner with Security/Legal/Compliance (e.g., PCI, SOC 2, ISO 27001 as applicable).
- Ensure localization/i18n readiness, including right‑to‑left support and terminology governance.
Budget & Vendor Management
- Manage design budget (tools, incentives, vendors) and govern external partners (SLA, quality, knowledge transfer).
Qualifications
Must‑have
- 8–10+ years in Product Design/UX with 3+ years managing designers/researchers.
- Portfolio showing shipped work at scale and Design System ownership.
- Strong accessibility practice; inclusive design and assistive tech testing.
- Fluency in experimentation and product analytics.
- Experience building ResearchOps with quant & qual rigor.
- Excellent storytelling and executive communication.
Nice‑to‑have
- Large enterprise (>10k employees) or regulated industry experience.
- Hands‑on with tokens and front‑end collaboration (React/TypeScript, Storybook).
- Localization/i18n across 10+ locales; RTL support.
- AI‑assisted design/research with privacy guardrails.
- Program management of multi‑team initiatives; vendor governance.
Key Performance Indicators (KPIs)
Outcome
Task success, time‑on‑task, error rate, CSAT/NPS, activation/adoption, conversion/retention
Operational
Time‑to‑spec, design QA defect rate, component adoption %, research turnaround, experiment velocity
Org
Hiring throughput, offer acceptance, team engagement, skills progression
Design System
Adoption %, token coverage, linting pass rate, accessibility readiness
Research & Insights
Study cadence, confidence levels, decision impact rate
Compliance
Zero critical findings, audit readiness, privacy-by-design adherence
30 / 60 / 90 Day Plan
First 30 days
- Assess design org health, system maturity, and analytics pipelines.
- Publish portfolio roadmap and OKRs; align with product/engineering leaders.
- Audit accessibility and design QA; define remediation backlog.
60 days
- Ship first measurable UX improvements; stand up experiment guardrails.
- Launch ResearchOps repository and participant panel.
- Harden tokens/components; initiate adoption campaign.
90 days
- Land two portfolio wins tied to North‑Star metrics.
- Publish design system vNext and accessibility roadmap.
- Codify design intake, critique, and decision log rituals.
Culture Alignment (How we work)
One Team
We win together and operate with low ego. Leaders remove friction and create clarity.
Re‑imagine It
We experiment, learn fast, and modernize safely.
Own It
We are accountable for outcomes, reliability, and compliance.
Inspire Growth
We mentor, invest in craft, and build career paths.
Keep it Real
We communicate with clarity and integrity; we measure what matters.
Do it with Heart
We design for people, respect privacy, and contribute to community.
Working Model, Compensation, and Benefits
- Hybrid with periodic travel to key hubs; flexible schedule aligned to product needs.
- Compensation with base, performance bonus, and equity options where applicable.
- Comprehensive health coverage, learning budget, and wellness benefits.
Hiring Process
- Intro conversation (VP Product / CHRO)
- Deep dives: systems design, research & analytics, accessibility, delivery
- People and culture panel
- Executive presentation: portfolio strategy and 90‑day plan
- References and offer