JD & skills coverage

Simple view of how the JD skills map to questions and scenarios, so you can see what is covered and what is missing.

JD skills

AVAR pulls skills from the JD and marks whether they are covered by questions, scenarios, or not yet covered.

Legend

In JD & covered by questions/scenarios In JD only (gap) In questions/scenarios only

JD source

Customer Support Specialist · Global support hub

Top skills

Customer communication

Clarity, tone, and empathy in written and spoken responses.

Covered

Multi-channel support

Handling email, chat, and phone without losing context.

Covered

Billing & refunds

Explaining charges, adjustments, and refund options.

Gap

Knowledge base hygiene

Keeping support articles accurate and up to date.

Gap

Time management

Balancing depth of help with response SLAs.

Questions only

Quick summary of where coverage comes from, and which gaps AVAR has flagged.

From questions

Customer communication · 3 behavioural questions

Multi-channel support · 2 situational questions

Time management · 1 behavioural question

From scenarios

Upset customer about delayed shipment

Handoff between support and engineering

Peak-volume support day

Gaps flagged by AVAR

Billing & refunds is in the JD but has no dedicated question or scenario.
Knowledge base hygiene is in the JD but only appears indirectly. Consider adding a scenario.

Next steps

Use this view before launching a pack for a new role. Aim to turn all critical skills for this JD into green coverage.