My skills & story
A short, clear view of what you are good at, what you are growing, and how that adds up to a story you can reuse.
My key skills
Strengths and growth in one place- These skills are drawn from feedback, reviews, goals, and simple system signals.
- You can adjust labels and wording with your manager so they feel accurate.
Where these skills show up
Examples from your day-to-day work- Kept a calm tone with a client during a billing dispute and helped resolve it smoothly.
- Took time to walk a new joiner through a complex process before their first shift.
- Flagged a risk early when workload spiked and worked with the team to prioritise.
- Low rate of repeated escalations on your handled cases.
- Positive comments about being “steady under pressure” in feedback notes.
- Regular mentions of helping others in 1:1 and peer feedback.
My short story
One paragraph you can reuseThis is a simple, reusable paragraph that brings your skills together.
I am known for staying calm with clients, closing the loop on issues, and helping new team members settle into complex work. Over the last few cycles I have improved how I manage workload spikes and started to take on more mentoring and small initiatives. I am now focusing on building stronger data and reporting skills so I can give clearer updates to clients and support the team with better insights.
What this action would do
Example onlyUse the buttons to export your summary or copy your story, or tap questions to see how they guide conversation.