HR / People Analytics
Culture Signals Drill-down
Focus on a single slice to understand coverage, signal shape, and outcomes.
Slice: CSMs @ Acme Co. – Makati
Drill-down: Customer Success Managers @ Acme Co. –
Makati
Time: Last 180 days
Milestones: 30 / 60 / 90 days
New hires only
Segment size: 84 hires
Segment coverage
Completion rates for this slice at 30 / 60 / 90 days.
30-day coverage
88%
Target ≥ 80%
60-day coverage
76%
Target ≥ 80%
90-day coverage
61%
Target ≥ 80%
Outcomes vs baseline
How this slice performs compared to the company overall.
Early exit rate (< 90 days)
12.4%
+2.1 pts vs global
Slightly higher than the company-wide early exit rate of 10.3%.
PIP rate (first 9 months)
9.1%
+1.6 pts vs global
Higher PIP concentration among low Ownership + low Reliability profiles.
CultureSignal distribution – this slice vs company
Signal shape for CSMs @ Acme vs all roles / clients.
CSMs @ Acme – Makati
Company-wide baseline
This slice has fewer hires in the lowest deciles and a heavier concentration in the 0.6–0.8 band, but still trails the company in the very top decile (0.8–1.0).
What’s driving this pattern?
Top pillar patterns inferred from manager feedback.
- Reliability scores are systematically lower for night-shift CSM roles, especially on high-volume escalation queues.
- Hires with strong Ownership but weaker Team first show more friction with internal hand-offs and support teams.
- Where both Learning agility and Client obsession are rated high, early exits are rare even in volatile accounts.
These patterns should inform coaching plans for existing hires and interview / AVAR prompts for future CSM roles in similar client contexts.