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Question
Q-102 · Customer Support · Global
Tell me about a time you had to explain a complex topic to someone with less context.
Communication
Clarity
Stakeholder management
Prompt shown to candidate
Tell me about a time you had to explain a complex topic to someone who wasn't familiar with it. What was the context, what did you do, and how did you know they understood?
Scoring rubric (1–5)
1–2 — Jumps straight into jargon; no checks for understanding.
3 — Some structure, but limited listening or adaptation.
4–5 — Clear structure, checks for understanding, adapts language to audience.
3 — Some structure, but limited listening or adaptation.
4–5 — Clear structure, checks for understanding, adapts language to audience.
Suggested follow-ups
- What signals did you look for to know they were following?
- What would you do differently next time?
Notes & guardrails
Avoid asking about protected characteristics. Focus on communication choices, not the topic domain itself.