Hiring manager review & sign-off

A single place for hiring managers to review the pack, confirm what it tests, and give a clear go / no-go.

Pack Customer Support · Screening Status Ready for sign-off Last updated 2 days ago

What this pack covers

Plain-language summary of what the candidate experiences and what you learn from it.

Overview

Short, one-question-at-a-time screen focused on communication, basic product understanding, and how candidates handle a mild customer issue.

Key skills

Customer communication, problem solving, basic product navigation, empathy.

Estimated time

10–12 minutes · can be paused and resumed.

Checkpoints for review

The tone fits how we talk to customers.

No “trick” questions or hidden tests.

The scenarios feel like real work.

Candidates see situations they would actually face in this role.

The pack matches the JD.

We are testing the skills we say we need, not extras.

Who has reviewed this pack so far, and who still needs to sign.

Approval status

Talent partner

Content and candidate experience

Approved · 3 days ago

People & culture

Fairness and policy alignment

Approved · 1 day ago

Hiring manager

Role fit and expectations

Pending

Your decision

When you sign off, this pack will be used for new candidates for this role. You can request changes at any time.

Request changes instead

Change request

Tell Talent what needs to change before you can use this pack with candidates.

This will notify the Talent team and keep this pack in pending status.