AVAR Interview Studio · Pack Governance
Governance

Pack review · Customer Support · Screening

A single place to see what is in this pack, who owns it, and where it sits in the review process.

Pack overview

Basics that hiring managers, Talent, and auditors care about.

Pack name
Customer Support · Screening pack
Role / family
Customer Support Specialist · Level 1
Owner
Talent & CS Hiring Manager
Status & cadence
Live Review every 12 months Next review in 3 days
What this pack tests
Short, structured screen focused on communication, tone, and basic problem solving in customer support scenarios.
Linked blueprint
CS Level 1 · Core Support Flow (BP-CS-001) · Open blueprint

Content & review status

Snapshot of questions, scenarios, and sign-offs for this pack.

Questions & scenarios
Opening: setting tone
Question · Communication cluster · Last reviewed 6 months ago
Scenario: Double-charged customer
Scenario · Empathy & problem solving · Last reviewed 9 months ago
Wrap-up: summarising next steps
Question · Ownership & clarity · Last reviewed 12 months ago
Approvals
Bias & fairness
Approved by Alex (Talent) · 9 months ago
Role alignment
Approved by Jen (CS Manager) · 9 months ago
Use this screen when you need to show what is in a pack and who signed it off. Next: open the blueprint to adjust steps, or return to Content governance.