AVAR Interview Studio · Blueprint · CS Hand-off to Engineering
Blueprint

CS Level 1 · Hand-off to engineering

A simple flow that checks how candidates work with engineering without dropping the customer.

At a glance

A collaboration-focused flow built around the “hand-off between support and engineering” scenario.

Blueprint ID
BP-CS-002-HANDOFF
Role & stage
Customer Support Level 1 and 2 · Mid-stage interview.
What this blueprint tests
  • How the candidate frames issues for engineers.
  • How they keep the customer informed during a hand-off.
  • How they close the loop once engineering responds.
Approx. duration
10–15 minutes · 4 question screens plus a wrap-up.

Steps · One question per screen

Straight-line flow, easy to explain to hiring managers.

Step 1 · Set the scene
Scenario S-CS-002. Question: “Explain the situation to the customer before you involve engineering.”
Context Video · 1–2 min
Step 2 · Explain it to engineering
Question: “Imagine you are posting in the engineering channel. How would you describe the issue so they can act quickly?”
Collaboration Communication
Step 3 · Keep the customer updated
Question: “What do you say to the customer while engineering is still working on the fix?”
Expectation setting De-escalation
Step 4 · Close the loop
Question: “Once engineering responds, how do you close the loop with both the customer and the engineering team?”
Follow-through Ownership
Tip: reuse this blueprint wherever engineering hand-offs are a regular part of the job. Scenario and JD tags handle the heavy lifting behind the scenes.