Employee Intelligence
Client talent story
A simple narrative for one client: how their teams are performing, where risk is building, and where there is clear room to grow the relationship.
Client
Client A • ANZ
Scope
CX, Support
Client overview
People active
420
Across CX, Support
Reviews
86% ahead
Self + manager done
Risk flagged
2.1% watch
Performance, burnout
Growth-ready
9.4% strong
Promotion potential
Teams & roles
Team / role
Outcome story
Risk
Growth-ready
CX • Tier 1
Stable
Low
Moderate
CX • Tier 2
Strong
Low
High
Back office
Watch
Rising
Patchy
Support
Steady
Low
Limited
Opportunities & risks
Growth-ready bench in Tier 2
Cluster of high performers with clear growth plans. Strong candidates for new products.
Move: propose “next-level CX squad”.
Workload risk in back office
Risk signals point to volume and tool friction. Opportunity to stabilize before it impacts metrics.
Move: check volume forecasts.