NRR
108%
Δ vs baseline: +2.6%
GRR
94%
Churn: 6% (logo)
New ARR
$3.7M
New logo + upsell to new entities
Expansion
$1.8M
Cross-sell & seat growth
Churn & Contraction
-$1.2M
Logo churn -$0.8M • Contraction -$0.4M
Cohort Retention Heatmap
| Cohort | M+1 | M+2 | M+3 | M+4 | M+5 | M+6 | M+7 | M+8 | M+9 | M+10 | M+11 | M+12 |
|---|
100–95%
95–100% (NRR lift)
<95%
ARR Waterfall (As-of FY25 Q3)
Start ARR → + New → + Expansion → − Contraction → − Churn → End ARR
Top Cohort Movers
| Cohort | Move | Reason | Impact | Action |
|---|
Evidence Index
- Warehouse snapshot
2025-09-28— Retention cohort tables - Billing ledger — ARR deltas including credits/rebates
- Product telemetry — adoption ladder levels by account
- Support system — MTTR & SLA breach joins
Drill — Accounts Driving Change
| Account | Type | Δ ARR | Signals | Evidence |
|---|